Please explore the list of FAQs below to see if you find the answers you need. If not, don’t hesitate to get in touch via our contact form on this page.
How do I get referred to Practice Plus Group Hospital, Plymouth?
If you and your GP decide that you should be referred for possible surgery, you have the right to choose where you go for treatment with the NHS. Practice Plus Group hospitals can accept referrals from any eligible patient in need of the treatments we offer.
Your GP will send the referral to Devon Referral Support Service (DRSS), who will ask you to telephone them to discuss your choice of hospital. The staff will be able help you make an informed choice about the hospitals available. They can give information about waiting times, clinical outcomes and Care Quality Commission (CQC) ratings. You may also like to consult the NHS Choices website for this information.
For more information on getting referred, click here.
What is the most recent CQC result?
Please click here to see the latest Practice Plus Group Hospital, Plymouth CQC report.
How do we comply with the CMA order?
Compliance with CMA Order 2014
In October 2014, the Competition and Markets Authority (the “CMA”) published the Private Healthcare Market Investigation Order 2014 (the “Order”) following its investigation into the private healthcare industry. The Order imposed requirements on private hospital operators to disclose certain information in relation to referring clinicians (as defined by the Order) for the benefit of patients. Full details about the investigation and the Order can be found on the www.gov.uk/cma-cases/private-healthcare-market-investigation. The information provided by Practice Plus Group below is required by the Order.
Practice Plus Group private healthcare services are delivered through fee rates and packages agreed between Practice Plus Group and Medical Insurers or Private Patients. Consultants who are employed or engaged through Practice Plus Group do not levy any fees directly to Medical Insurers or Private Patients, in relation to any healthcare services provided by Practice Plus Group. No Clinicians hold practicing privileges with Practice Plus Group and thus all referrals are received directly from General Practice, Private Patients or via Medical Insurers.
Practice Plus Group does not provide any Clinicians with any Direct Incentives or any High Value Services.
In the course of providing NHS and private healthcare services Practice Plus Group does provide some or all of the following Low Value Services:
- General services to ensure clinical safety e.g. in house training, administrative services, insurance or indemnity cover in respect of the treatment of patients.
- Basic workplace amenities including refreshments, subsidised meals provided on site, parking, and stationery.
- General marketing services e.g. general promotional events, providing consultant biographies/directories.
- General corporate hospitality.
I have already been referred to another hospital, can I change my mind?
You can be referred to us even if you are already on the waiting list at another hospital. Use the form on this page to let us know that you would like to be referred to us, or ask your GP to redirect your referral to us.
How much does it cost to be treated at Practice Plus Group Hospital, Plymouth?
As the champions of patient choice, we offer treatments for NHS and private patients. If you are referred to us by your GP as an NHS patient, you do not have to pay for our services and will receive your treatment under the NHS for free as you would at your local trust hospital. If you have been referred to us as a private or self pay patient, we will charge for treatments. Our most up to date price list can be found here.
Who are your consultants?
We are proud to offer a fully consultant-delivered service. Please click here to see our consultants by specialty.
Do you have Wi-Fi?
We offer free Wi-Fi access for patients, as well as free telephone calls and a television at each bedside.
Are the wards same-sex?
If you’re staying with us, you’ll be in either a single en-suite room or a same-sex shared en-suite room.
Can people visit me when I stay overnight?
Yes, our visiting hours are from 2:00pm – 8:00pm and we can make some exceptions. We understand how important it is to have your loved ones nearby, and try our best to accommodate everyone.
Is there TV in the bedrooms?
Each bed has access to a television, so you can keep up with all your favourite programmes free of charge. There is also a patient lounge for you to spend quality time with your loved ones.